5 Simple Statements About SAMANAGA Explained

Perhaps the commonest beneficial remarks about Samanage is its trusted client assistance. “We can Call them by means of chat, e-mail, phone… the choices give us plenty of flexibility,” stated one particular of many glad consumers.

Samanage is not really so common without a explanation. It scored extremely significant in our take a look at of aid desk software expert services and our our evaluation staff was impressed While using the functions and high-quality of support furnished by this Instrument.

With Samanga, you’re not only hiring another IT enterprise, you’re partnering with remarkably seasoned specialists who will exceed your expectations.

An intuitive characteristic that we observed is usually that instead of clicking a ‘Resolve’ button to shut a ticket–the conventional in ticketing applications–you alter the ticket status to ‘Resolve’. More cumbersome, We all know, but it surely’s a precaution to ensure the ticket continues to be double checked.

Samanage's IT Assistance Desk and Asset administration suite has many functions corporations may be searching for and offers a small no cost trial, but a lackluster interface indicates it is not a healthy for everyone.

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The Samanage interface suffers a bit from wanting to cram a great number of characteristics and alternatives into what is basically just one Net interface. Everything is retained in sections which make just enough feeling being useful but it had been oftentimes tricky to uncover specific characteristics After i required them.

This presents corporations Significantly agility to scale their assistance infrastructure as business expands or contracts. The seller offers a quotation based on the volume of help brokers and asset devices. No matter if you've got five or five hundred agents, your pricing approach might be tailored to match your IT operational scale.

As soon as the trial interval has ended, Samanage adheres to your pricing structure It truly is got on its webstie, but You cannot basically obtain the program there. You are going to continue to have to Get hold of Samange revenue by means of possibly email plus much more likely cell phone to complete your obtain, which supplies the company time to adjust your attribute set (and pricing) to your business's individual requirements.

You should not hope to generally be closely customizing how Samanage appears to be possibly. There isn't any evident solutions to alter the support's colours or logos to much more accurately replicate your individual small business.

We offer Skilled stop to end methods which include things like; consulting, technique and computer software style, system integration, source & installation of software program & components, provision of assist & upkeep and commissioning. about us

“Brokers can easily observe tickets and communications about incidents,” he said. Junior administrators in many cases are in the forefront to get immediate complaints from consumers, so we assumed this comment is declaring lots regarding the software package.

Over the years, We now have arrange strategic partnerships with international market-primary manufacturers and distributors while in the ICT, Electrical power & Well being Room to offer ground breaking customised options to our clientele.

Yet another, here who at any time really wants to dig into piles of warranties? We don’t, so we like that Samanage delivers guarantee specifics automatically when we'd like it.